SOLOS APP Privacy Policy
Thank you for choosing to use the services provided by Shanghai Moegi Co., Ltd. (referred to as "we"). This indicates your trust in our handling of your information. We are fully aware of the significant responsibility involved and are committed to protecting your personal information and privacy rights. If you have any questions or concerns regarding the current privacy policy or the specific implementation of our privacy policy, please contact us at support@sousoulab.com.
This privacy policy describes the information we may collect from you when you:
- Download and use the application developed by us - SOLOS APP.
- Collaborate with us through other means - sales, marketing, or promotional activities.
In this privacy policy, the following terms will be used:
- Application, refers to the application developed by us that references this privacy policy, including all the applications listed above.
- Services, refers to the applications developed by us and related services, such as sales, marketing, or promotional activities.
This privacy policy aims to assist you in understanding what information we collect, why we collect it, and how you can update, manage, export, and delete your information. If you do not agree with any of the following, please immediately stop using the services we provide.
Please be sure to carefully read and fully understand this privacy policy as it will help you understand how we use the information we collect.
1. What information do we collect?
The content you create or provide to us.
In short, we collect the information you provide to us.
We collect the information you voluntarily provide to us when you perform certain actions within the application or contact us.
The specific information we collect depends on your specific actions within the application and the specific features you use. The information we may collect includes:
- Payment information. When you make in-app purchases, we collect the necessary information to complete your purchase, such as your order code and order time. The payment process is handled through the App Store, WeChat, and Alipay. You can refer to their privacy policies for more details: Apple Privacy Policy, WeChat Privacy Policy, and Alipay Privacy Policy.
Information Automatically Collected When You Use the Service
In summary, when you use our service, we automatically collect some information from you. During your usage of our service, we automatically gather certain information. This information is not associated with your account and is primarily used to ensure the proper functioning of our service, understand how our service is being used, and help us with analysis and improvements.
The information we may collect includes:
- Logs and usage information: During your use of our service, we automatically collect analytical, usage, and performance data associated with the service. Your behavioral data while using the service is recorded in our backend through Firebase Analytics (Firebase Analytics Privacy Policy). Information such as the app version, system version, device model, and generated error messages that you encounter while using the service may be stored on your device in text form. You can choose to voluntarily send this information to us to help with analysis when you encounter issues.
Information Collected with Your Permission When You Use the Service
In summary, when you use our service and grant us permission, we collect device information, geolocation, fitness and exercise data, health information, and push notifications to enhance the functionality of the services we provide.
When you use our application, we collect the following information:
- Mobile device information: With your permission, we collect device information, including:
- For Android devices, we collect information such as device MAC/IMEI/IMSI for statistical analysis.
- For iPhone/iPad, we collect device model information for statistical analysis.
- Operating system version, application version, network connection status, IP address (or proxy address). When you use our application, we also obtain a unique identifier generated by the operating system for each application installation.
- Push notifications: With your permission, we request authorization to send push notifications when you use specific features. You can revoke your authorization for us to send push notifications at any time in the system settings.
Information Collected from Other Sources
In summary, we may collect information from publicly accessible databases, market partners, and other external sources.
We may gather relevant information from publicly accessible sources. We may also collect relevant information from trusted partners, including directory service partners, marketing partners, and security protection partners. Additionally, we may receive information from advertisers to provide advertising and survey services on their behalf.
2. How We Use the Collected Information
In summary, we use your information for the purpose of providing support for our services, processing your transactions, communicating with you, and complying with legal obligations. We may also use your information for other purposes with your consent.
We will use the collected information for the following purposes:
- Processing your transactions: In order to process transactions, we need to collect your mobile phone number and purchase content data.
- Providing support for our services: We collect the necessary personal data to provide support for our services. The collected data may be used for personalization or improvement of products or services, internal purposes such as auditing or data analysis, or troubleshooting.
- Communication with you: To respond to your inquiries, contact you regarding your transactions or account, promote our products and services, provide other relevant information, or request information or feedback from you.
- Security and fraud prevention: To protect individuals, employees, and ourselves, prevent losses, and prevent fraud.
- Compliance with legal obligations: To comply with applicable laws, such as fulfilling tax or reporting obligations or complying with lawful government requests.
3. Will the information we collect from you be shared with other organizations?
In short, we will only share your information with our service providers, partners, or other parties as instructed by you, with your permission, or as required by law, in order to provide the services you need or fulfill our business requirements.
We may share your information in the following ways:
- With your consent: We may share your information with others based on your instructions or with your explicit consent.
- Legal requirements: We may process your information based on legitimate business needs.
- Contractual obligations: We may process your information based on the terms you have agreed to.
- Collection and use of personal information exempted from consent by law: In certain cases, we may use your personal information without seeking your authorization, as permitted by applicable laws.
4. Which organizations will your information be shared with?
In short, we only share your information with the following types of organizations.
We may share your data with the following third parties:
- Service providers: We may collect and share de-identified device information with service providers to enable features like location-based services.
- Advertising partners: We may share anonymized user profile tags with advertising partners to improve the effectiveness of targeted advertising.
5. How do we treat other organizations?
In short, we are not responsible for the security of applications that are not owned by us and appear in our services through advertisements.
6. How long do we store your information?
In short, we only retain the collected information for the purposes described in the privacy policy or as required by law.
7. How do we safeguard your information security?
In short, we make efforts to protect your information from unauthorized access, alteration, disclosure, or destruction.
8. What privacy rights do you have?
In short, you can view, modify, or deactivate your account at any time.
9. Control over "Do Not Track"
Most web browsers and certain mobile operating systems and applications include "Do Not Track" features or settings that you can activate to indicate your privacy preferences and prevent monitoring and collection of data related to your online browsing activities.
10. Requirements in the state of California
In short: Yes, we have developed a privacy policy in accordance with CCPA regulations.
11. Will we update the privacy policy?
In short: Yes, we may update the privacy policy when necessary, while complying with relevant laws.
12. How can you contact us?
If you have any concerns about the privacy policy, please contact us at support@sousoulab.com.
13. How can you view, update, or remove the information we collect about you?
If you need to view, update, or remove the information we have collected about you, please contact us at support@sousoulab.com.